Privacy policy

This policy explains how Shanghai Mars Industrial Co., Ltd. ("Clariva Pack", "we") handles personal data collected through www.food-packaging-factory.com.

What we collect

When you submit an inquiry we collect the details you provide (name, email, company, country, phone/WhatsApp, product interest, quantity and message), the page you sent it from, and technical data needed to protect the form from abuse (IP address, approximate country and browser user agent).

Why we use it

We use your data only to answer your inquiry, prepare quotations and samples, and manage the resulting business relationship (legitimate interest and pre-contractual steps). We do not sell personal data and do not use it for unrelated marketing without your consent.

Cookies and analytics

This website does not use advertising or tracking cookies. A strictly necessary session cookie is used only in our private administration area.

Where data is stored

Inquiries are stored in a secured database operated on Cloudflare infrastructure and accessible only to authorised sales staff.

Retention

Inquiry data is kept for up to 3 years after our last contact, or longer if required for an ongoing contract or legal obligation.

Your rights

You may request access, correction, deletion or a copy of your data, or object to processing, by emailing inquiry@food-packaging-factory.com. You can also lodge a complaint with your local data-protection authority.

Contact

Shanghai Mars Industrial Co., Ltd., Shanghai, China. Email: inquiry@food-packaging-factory.com.